Help Center
How can we help?
Quick answers for common setup and daily-use questions. For account-specific issues, contact support.
How do users get access to the viewer?+
Administrators invite users by institution and role. Access can be limited by site, modality group, or reporting queue depending on your deployment.
Does the Web Viewer require installation?+
No. The HTML5 Web Viewer is zero-footprint and runs in modern browsers with DICOMweb connectivity to your archive.
Can PING DICOM connect to existing HIS/RIS systems?+
Yes. Integrations typically use HL7/FHIR, DICOM MWL, and worklist synchronization. Our team validates mapping during onboarding.
Where can I check service health?+
Use the System Status page for platform-level indicators, or contact support for tenant-specific incident details.